Care & Maintenance

BIBO Classic Filter Pack
Caring for your BIBO water dispenser

Changing Your Filters

It's really easy to change your filters and your BIBO Classic will remind you when they're due.

You need to change your Maxi Filter Cartridge every 6 months and your UV Lamp once a year.

Your Filter Pack contains your yearly supply of filters.

Choose the Filter Pack Delivery Service to receive them automatically and save over 20%! Our convenient service ensures you receive your filters exactly when you need them each year and takes away the worry of having to order them yourself!

BIBO filter kit care
Caring for your BIBO water dispenser

Cleaning Your Hot Tank

A High proportion of the UK population live in hard water areas. That's why we recommend regularly cleaning your hot tank to protect your BIBO from symptoms of limescale.

Symptoms to look out for are:

The hot water will dispense more slowly
The hot tank will continue to dispense briefly after you touch the key to stop
The rear section of your drip tray will slowly fill from the hot tank overflow each time the tank re-heats
Excessive dripping from the dispense nozzles whilst heating

We recommend descaling your hot tank every 6 months, even if your BIBO isn't presenting any of the symptoms above. This helps prevent limescale build ups which may cause your BIBO harm in the future.

How to get in touch

You can contact us by email at or call us on 0800 678 5969. Our friendly customer service team is available between 8am and 7pm, Monday to Friday, and between 8.30am and 5.30pm on Saturday.
Please note our technical support team operates during business hours, 9am-5pm, Monday-Friday.


We know a thing or two about our lovely BIBO's.

(There's an answer for almost everything!)

If you haven't found the answer you are looking for then please do give us a call or send us an email! :)

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