Help

Orange BIBO Classic Illustration

How to get in touch


Should you have any questions about your BIBO or need any help with maintenance or trouble shooting, our friendly customer service team is available between 8am and 7pm, Monday – Friday and between 8.30am and 5.30pm on Saturday.

Please note our technical support team operates during business hours, 9am-5pm, Monday – Friday.

All the help you need online

BIBO Classic help illustration

1.


BIBO user manuals

The BIBO Bar and BIBO Classic user manuals guide you through how to install & set up your BIBO and how to use & maintain your BIBO.

See manuals below.

BIBO Classic – user’s manual

BIBO Bar user’s manual

BIBO Classic help illustration

2.


Installation instructions

One of our accredited BIBO technicians can come out to install your BIBO but if you would prefer to install it yourself with one of our handy installation kits then you can find the instructions below.

BIBO Classic guide to self installation

BIBO Bar guide to self installation

 

BIBO Classic help illustration

3.


Troubleshooting

Having trouble with your BIBO?

See our troubleshooting tips below:

Troubleshooting Guide

If you can’t find the answer here then please call us on 01993 880287 or email us at customers@bibowater.co.uk

 

BIBO Classic help illustration

4.


Cleaning your BIBO

Clean your BIBO by simply wiping it down with a damp cloth. Soap or any other gentle detergent can also be used if you wish but please don’t use harsh detergents or anything abrasive to clean the body of your BIBO as it will scratch.

It is important to regularly clean your BIBO’s hot tank to prevent the build up of limescale. It is really straight forward to clean your BIBO’s hot tank and you can purchase kits and refill solutions here.

BIBO Classic help illustration

5.


Changing your filters

It’s super easy to change your filters and your BIBO will remind you when they are due.

If you are unsure on how to change your filters then please click here for instructions.

BIBO Classic customers can watch this helpful video

Filters for both the BIBO Classic and the BIBO Bar are fully recyclable so please pop them in your recycling bin.

BIBO Classic help illustration

6.


WEEE compliance

If you’re buying a new BIBO then we will happily recycle your old water dispenser for you, whatever the brand, for only £25.00. Unwanted electrical equipment is one of the UK’s fastest growing type of waste. We are pleased to offer our customers the chance to recycle their old water dispenser. If you would like to return your old product to us then please send us an email at customers@bibowater.co.uk or give us a call on 0800 678 5969.