FAQ

I’d like to recommend a friend – what do I do?

There is a referral form in the back of your user manual. Or alternatively, make sure your friend or family member mentions your name when they place their order!

 

What is the minimum rental term?

There is a 12 month minimum rental period.

 

Can I trial a BIBO?

We don’t offer a trial period but we do have a love it or return it 30 day guarantee. If you are not happy with your BIBO within the first 30 days, you can return your BIBO for a full refund.

 

Is the BIBO Bar suitable for offices?

The BIBO Bar is best suited for couples but would work well in an office of around 2-4 people.

 

Does a BIBO make a good gift?

Of course it does! contact us to arrange installation or delivery and we will keep the surprise!

 

Can I set a measured amount to dispense?

The BIBO Classic:

Yes, you can set different quantities for your hot, chilled and mix water. Simply enter the menu, place your favourite cup or container under the dispense nozzles and follow the on screen instructions to fill the container and save your changes.

The BIBO Bar:

The Bar has two dispense modes – press and hold for 2 seconds for a continuous flow, press again to stop. Or press once for 100ml of hot, chilled or mix water.

 

Can I change the temperatures on my BIBO?

The BIBO Classic’s temperature settings are fully programmable. Simply enter into the menu and set your desired temperature for extra hot, hot, chilled and mix water.

The BIBO bar’s temperatures are preset to 98 and 5 and cannot be changed

I’m going on holiday, what should I do with my BIBO?

if you are going to be leaving your BIBO home alone for an extended period of time, it’s a good idea to turn the water and power supplies off. It will keep the date and time, as well as any of your programmed settings.

 

Are there power saving features on my BIBO?

Sleep mode

You can program your BIBO to enter sleep mode after 1 – 4 hours of inactivity. During sleep mode, your BIBO will continue to chill the water but the heating system will turn off. It can be woken up by pressing any key.

Power on/off mode

Much like your central heating system, you can program your BIBO to turn on and off at up to 3 different time intervals each day. During power off mode your BIBO will neither chill or heat the water and can be woken up by touching the menu key.

 

Can I turn my BIBO off when I’m not using it?

To maintain optimum efficiency and convenience we recommend leaving your BIBO plugged in and powered on every day but utilise its power saving features.

I’ve inherited a BIBO, what do I do now?

Give us a call on 0800 678 5969 so we can get your details and the records updated! Then we can tell you when you will need filters and cleaning solutions!

 

I’m moving house, can I take my BIBO with me?

Of course you can! We have disconnection instructions we can send to you and can come out to re-install your BIBO in your new home if you wish!

 

Does the BIBO serve mulled wine & beer?

We’re working on it!!

Is BIBO certified?

All BIBO installers are WRAS qualified. In addition, the parts used in the BIBO & during our installation (genuine John Guest parts) have all been tested & approved by WRAS. WRAS is the Water Regulations Advisory Scheme, a UK body set up by the water utilities to advise on & test fittings used in the wider UK water industry. BIBO installers are accredited by the European Drinking Water Cooler Association (EDWCA). The EDWCA promotes, develops and maintains the highest standards of hygiene, safety and ethics within the European drinking water dispenser industry, to the benefit of customers. This includes annual auditing of members’ systems and operational standards as well as stringent training and accreditation for all technical staff.

BIBO carries a CE mark (Conformite Europeenne) which is a manufacturer’s declaration that the product complies with the essential requirements of the relevant European health, safety and environmental protection legislation. Internationally-recognised, it also has a UL Mark for Asia & reaches the exacting ISI-1505 standard. BIBO has gained the Watermark certification of product quality.

 

How long is my BIBO warranty?

Your BIBO comes with a standard one year warranty with the option to extend it for a further two years.

 

Does my BIBO have to be installed in a kitchen?

Not necessarily! Provided there is a water supply close enough we may just be able to install it where you like. Give us a call to discuss further on 0800 678 5969.

 

I live in rented accommodation, can I still get a BIBO installed?

In most cases, absolutely! But it is always worth checking with your landlord!

I want a BIBO but I live in the Scottish highlands or outside of the UK mainland

You can still purchase a BIBO but we cannot currently offer an installation service outside of the UK Mainland and in the following postcodes in the Highlands: HS, IV, KW, AB. Please note we can still ship BIBOs to these postcodes for you to arrange your own installation. In the event of a breakdown if you live in the above Scottish postcodes or outside of the mainland UK then you should return the BIBO to our HQ for repair.

Can I see a BIBO before I buy?

You are more than welcome to pop into our showroom here in Oxfordshire and you can also have a look at the BIBO in action at The Kitchen Company. Otherwise, we also offer a 30 day money back guarantee, so if in the first 30 days you change your mind for any reason, we will collect the BIBO and refund your money – no questions asked, no quibble.

 

I’ve got a granite work top – can you still install my BIBO?

If you have a granite or marble worksurface that’s no problem. Our professional installers have narrow diamond-tipped drill bits which can create an 8mm hole with no mess and no fuss.

 

What mains pressure do I need for my BIBO to operate correctly?

BIBO operates happily between 1 and 6 bar of mains pressure.

 

What if there isn’t a water supply near where I want my BIBO to be positioned?

That’s not normally an issue, as long as there is a water supply within about 20 feet. If you want your BIBO positioned further away than this then please do give us a call on 0800 678 5969 to have a chat about it.

 

How is my BIBO installed and how long will it take?

We allow approx. 1 hour for an installation. Your BIBO is simply connected to your mains water supply, under your sink, and then the thin 6mm pipe is run underneath the worktop to supply your BIBO. Our technician will drill a small 8mm hole for the pipe to run up to the back of the BIBO. It’s that simple!

 

Can I install my BIBO myself or do you install it?

BIBO has a network of experienced installers who can install your BIBO for you for just £78, to make it easy for you and to ensure a high standard of connection to your water supply. This way we can also make sure that we’ve explained all the features to you in person. Our installers have NSF and WRAS accreditation and have completed their training.

However, if you wish to install it yourself then you can! We supply you with a handy installation kit and full instructions

 

I've ordered my BIBO, when will it arrive?

If you have opted for self-installation then we offer a next day delivery service on all orders placed before 1pm. If you have opted for installation by us then our BIBO technician will bring your BIBO with them on the day of installation.

What comes in a filter pack?

BIBO Bar = 2 x Maxi Filter

BIBO Classic = 2 x Maxi Filter and 1 x UV Lamp

Can I recycle the filters?

Yes! Please do! Both the Maxi Filter and the UV Lamp are fully recyclable

I live in a hard water area, will this be a problem?

Our filters do not remove the minerals that cause limescale but the hot tank has been designed to keep those minerals in suspension so that the elements inside do not become furred. We offer a hot tank cleaning kit to descale your hot tank and we recommend you do this every 6 months regardless of the hardness of your water. We have actively avoided using an anti-scale “dosing” system, unlike our major competitor, because we do not believe that adding anti-scale chemicals to the water is the best option for the creation of pure water.

What is the filter pack delivery service?

The filter pack delivery service is an excellent way to make sure you receive your filter pack, each year, just when you need it. This hassle-free service requires only one payment a year, taken by direct debit and saves you over 20%!

 

Where can I buy the filters from?

You can buy filters here we then send you out your years supply in one filter pack and you can change them very easily! If you sign up for our filter pack delivery service then you’ll receive 20% off your filters and your annual supply sent out to you automatically without you having to order them each year!

 

How do I know when to change the filters in my BIBO?

The BIBO Classic is very clever and a message will flash up on its screen reminding you to change your filters. Once you have done this you can go into the menu and re-set the timer!

 

Why do I need to change the filters?

As you exceed the recommended 6 months’ life of the Maxi Filter Cartridge, the water your BIBO dispenses will reduce in quality. The water flow will also decline as the filter becomes clogged with the contaminants it has removed. Failure to change your filters at the recommended intervals will also unfortunately invalidate your warranty.

 

What do the filters do?

BIBO filters your tap water using a multi-stage filtration system and then delivers it directly into your cup or glass, boiling or chilled. The BIBO’s filtration system uses a carbon block filter cartridge to remove chlorine from your water to make it taste great, and intensively cleans the water to lower levels of many contaminants. The BIBO Classic offers an additional level of filtration; a powerful UV filter ensures the water is completely free from bacteria. The processes your tap water undergoes in your BIBO are similar to those undertaken by the best water bottling companies – we’ve simply miniaturised it and added the convenience of chilled and boiling water.

Can I get a teapot, cafetiere or jug underneath the spout of my BIBO?

Yes, absolutely! Unlike similar products, both the BIBO Classic and the BIBO bar have been designed with a removable drip tray so that you can place items up to 23cm high underneath the spout.

 

How big is my BIBO and will it take up much room on my worktop?

The BIBO Classic and BIBO bar are designed to fit neatly in a kitchen and slots easily underneath all standard overhead kitchen units.

BIBO Classic:

32.5cm High

35cm Deep

30cm Wide

23cm from base to dispense nozzles

 

BIBO Bar:

37cm High

35cm Deep

32cm Wide

25cm from base to dispense nozzles

 

 

Can I change the colour of my BIBO?

Both BIBO’s have removable side panels so you can change the colour of your BIBO to suit your new kitchen colour scheme, brand colours or just to freshen up your kitchen! You can purchase new side panels here.

What colours does my BIBO come in?

The BIBO Classic comes in a range of 12 glorious colours:

Black, White, Silver, Pearl, Dark Red, Bright Red, Orange, Yellow, Green, Blue, Purple and Cream

The BIBO Bar comes in a range of 3 stylish colours:

Red, Grey and White

 

What child safety features does my BIBO have?

We really want to protect those little hands so the BIBO Classic and the BIBO Bar both have child safety features. With both the BIBO Classic and the BIBO Bar, hot water can only be dispensed once a separate ‘unlock’ button has been pressed. The BIBO Classic also has an additional child lock which requires the unlock button to be held down for 3 seconds before hot water can be dispensed.

 

Can I have my BIBO installed onto my water softener?

We can safely install your BIBO onto a softened water supply. Artificially softened water is not necessarily bad for you. People on low-sodium diets are sometimes told to avoid artificially softened water because the softening process replaces calcium ions with sodium ions, but that doesn’t mean it is “salty”, and a pint of softened water might contain less salt than a slice of bread. However, water softeners are installed to provide water for washing, not drinking, and most people prefer to drink hard water because it tastes better. That is why it is normal to install one un-softened “drinking water” tap to the kitchen sink, which is fed direct from the mains, with the rest of the house taking its water via the softener.

How cold is the water when it is dispensed?

The BIBO Classic and the BIBO Bar’s cold water is automatically set at 5˚C which is perfectly chilled for a refreshing drink. On the BIBO Classic you can take the temperature down to a chilly 4˚C should you wish.

 

how hot is the water when it is dispensed?

The BIBO Classic and BIBO Bar’s hot water is automatically set at a super hot 96˚C which is the perfect temperature for making tea and coffee. There is a boiling boost button to take the temperature up to 98˚C which is super super hot!!

 

How much water will my BIBO produce?

The BIBO Classic offers 7 litres of chilled water per hour and 15 litres of hot water per hour.

The BIBO Bar offers 3 litres of chilled water per hour and 10 litres of hot water per hour.

 

I'm going on holiday. What should I do with my BIBO?

if you are going to be leaving your BIBO home alone for an extended period of time, it’s a good idea to turn the water and power supplies off. It will keep the date and time, as well as any of your programmed settings.

 

How often do I need to clean my BIBO hot tank?

We would recommend you descale your hot tank every 6 months. Your BIBO will remind you when to do this and it’s super easy to do!

 

How often do I have to change my BIBO filters?

Maxi Filter = 6 months

UV Lamp = 1 year

 

Do I have to fill my BIBO with water myself, like my coffee machine?

No! The beauty of the BIBO is that it’s a plumbed in water machine. It automatically refills as you take water from it, so it is always ready to give you both hot and chilled water.

How do I clean my BIBO?

Simply wipe down with a damp cloth. Your drip tray can be removed and put in your dishwasher.