Terms & Conditions

Privacy, security, confidentiality and great customer service are important to BIBO. The following terms and conditions endeavour to make our web site a safe and easy place to shop. You should understand that by using this web site you agree to the following terms and conditions.

Your contract is with BIBO Limited (“BIBO”) of BIBO Ltd, Unit 15 The Saw Mill, Swan Lane, Combe, OX29 8ET

You agree that e-mail will be used as the standard means of communication. If your order is accepted, we will send you an e-mail confirming this. BIBO does not store credit card information. We do not sell our customer’s details. When you create an account we will sign you up to our e-marketing, but you can unsubscribe from these at any time by clicking the link in the email. BIBO use Sage Pay for online credit and debit clearing, in conjunction with NatWest Bank. We charge for the order in full at the time the order is placed.

You undertake that all details which you provide to us for the purpose of ordering goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the order. Your statutory rights are not affected but otherwise all purchases are non-exchangeable, non-refundable and non-transferable. All prices on this site include United Kingdom VAT at the prevailing rate.

Discount Codes
If you have a discount code, then it must be entered into the voucher code box in ‘your cart’, and must be done so at time of ordering. You must be logged in to your account in order to use a discount code. We will not be able to apply a discount code to an order after it has been processed, and no refunds will be given. If you wish to apply a discount code to an item that you have on back order with the order will need to be placed again, (and postage paid again) as we are unable to put a discount onto an order that we have already received and charged for.

Timescales
BIBO aims to contact all customers with 24 hours of ordering a BIBO home water dispenser to arrange installation. During busy periods this may take slightly longer.

A statutory cooling off period of 7 days applies to all orders in accordance with The Consumer Protection (Distance Selling) Regulations 2000.

Delivery instructions
We will contact you to arrange your installation at your home anywhere within the UK mainland excluding the Scottish Highlands and Islands. If you are not at home/on site when we arrive then we reserve the right to charge you for an additional call out

Cooling off period
In accordance with the Distance Selling Regulation 2000 you have a cooling off period of 7 working days in which to cancel your order. We hope that you will be delighted with your BIBO, but please remember that if you decide within the first seven working days of receipt that the goods are not to your satisfaction you may return them to us. All we ask is that you return the goods in their original packaging and condition.

How to return or exchange items
Under the Sale of Goods Act 1979, you may be entitled to a refund or replacement where goods are faulty or not as described. If the item is damaged or faulty, then we will cover the cost of receiving the item back with us. Please ensure that if you are sending anything back to us that you request a proof of postage, as we will not be liable for items lost in transit on their way back to us without proof of postage.
If you wish to return an item which is not damaged or faulty, then you can return the item for a refund or exchange, but this is done at your own cost and original postage paid will not be refunded. If you have requested a refund, this will be processed within 21 days of receipt of your returned items. If this refund is made directly to your credit card this should appear on your next credit card statement. If you have returned an item, we ask that you allow up to 14 working days for the item to be received back with us and be processed by our returns department, before you query the return.

Notes to BIBO colours
Every care has been taken to ensure that the descriptions and specifications are correct at the time of going to press. However, while the colour reproduction is a close representation, a very slight variation in the actual goods may occur.

Law
Every purchase you make shall be deemed performed in England. These Terms and Conditions shall be governed, construed and interpreted in accordance with the laws of England and Wales.

Additional
These terms and conditions contain the entire agreement between you and BIBO relating to your purchase. You are responsible for reading all information in these terms and conditions fully. If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.

All material and software is copyright BIBO ©2011. All rights reserved. It is strictly prohibited to copy, republish or redistribute any of the material and software contained in the BIBO site other than for use by the press.

Our VAT number is: GB 103 6177 44

Variations
We may amend these terms and conditions from time to time. All purchases from the date of posting onwards will be governed by that new version.

Liability
BIBO attempts to ensure that the information available on the website at any one time is true and accurate but cannot guarantee that it will be error-free. BIBO does not make any warranty that the website is free from infection by viruses, trojans, worms or anything else that may have destructive properties. BIBO does not accept liability for any errors and omissions and reserves the right to change information, specifications and descriptions of listed goods, products and services.

BIBO will do its best to correct errors and omissions as quickly as practicable after being notified of them. BIBO makes no representations about the fitness for a particular purpose of any of the products or services available on this website. BIBO does not accept liability for any indirect or consequential loss arising out of the use of the website or for any products or services purchased from the website.

BIBO will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim. This Liability section applies only to the extent permitted by law.
By placing an order you are agreeing to these terms.

Non-UK orders
BIBO does not currently accept orders from outside the United Kingdom.