Carl is a great asset to BIBO, he was exceptionally polite, professional, helpful and informative with all the options available to us. He is very knowledgeable on this machine. This also extends out to the ladies at the end of the phone when I have called, for the politeness, patience, cheery disposition and the extent of knowledge on the products.
Carl was fantastic despite the problems with our water supply, he was patient, thorough, friendly, so professional and very caring - he stayed with us while Northumbrian Water came out and didn't abandon us - we were very grateful for this! Loving the BIBO!! I have recommended you, the BIBO and Carl to everyone I know! :)
My husband thought I was mad when I insisted on buying a Bibo for our new kitchen. And, since its installation some two years ago, he has only grudgingly acknowledged what a marvellous appliance it is. Until last week, when it developed a fault. Since then, he has been introduced to the horrors of having to use a kettle and has realised - on every level - what a fantastic piece of kit it is. Not just the convenience of having hot water on tap and chilled water whenever you want it but also the delicious taste of water without the chemicals. Bibo is an excellent concept, executed to a high standard and supported by admirable customer service. A phone call to Bibo's offices elicited a sensible approach to restoring us to full operational mode. A cleaning kit was sent out overnight [we had not realised we needed to do this regularly] and an engineer was booked provisionally in case cleaning did not suffice. I could not have hoped for a more proactive response. This morning, with my Bibo back to work as normal, drinking a cup of noticeably more delicious coffee, I am a truly satisfied customer. This is as excellent product produced by an excellent company and I cannot praise Bibo highly enough. You owe it to yourself to buy one.
We love our new BIBO! The whole family are drinking more water as it tastes so good and chilled. Tea and coffee tastes so much better and no longer waiting for a kettle to boil. We use it for cooking too. Don't know how we coped without it. A must for any household!