Initial Disclosure Document
This Information relates to the financial activities undertaken by Bibo Limited, trading as Bibo, Bibo Water and bibowater.co.uk.
The Financial Conduct Authority
The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.
Treating Customers Fairly
Our business is committed to treating our customers fairly and ensuring our products and services are suitable for their needs. Treating Customers Fairly (TCF) is a core part of our culture and philosophy and you can review our commitment to it by asking for a copy of our TCF policy statement.
What Financial Products do we offer?
Bibo Limited offer a regulated consumer hire agreement to allow you to rent a water dispensing product as an alternative to purchasing it outright.
Other Finance Facilities
If you wish to purchase, you may be able to obtain finance from other providers and you are encouraged to seek alternative quotations and details of their products by researching on the high street, in the media and online.
What will you have to pay for this service?
All charges that you will pay will be clearly shown on the hire agreement.
Who regulates us?
Bibo Limited is authorised and regulated by the Financial Conduct Authority. Our FCA registration number is 1021438 and our address is Blenheim Sawmills, Combe, Witney, England, OX29 8ET. You can check this information on the FCA register by visiting www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.
What to do if you have a complaint.
If you wish to register a complaint, you can contact us at:
- In writing: Bibo Limited, Blenheim Sawmills, Combe, Witney, England, OX29 8ET
- By Phone: 01993 880287
- By email: customers@bibowater.co.uk
If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. If you can’t resolve a complaint with us, you may be able to refer it to the Financial Ombudsman Service whose contact details are set out below:
- In writing: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
- By telephone: 0800 0234567
- By email: complaint.info@financial-ombudsman.org.uk
- Website: www.financial-ombudsman.org.uk
Confidentiality and Data Protection
Your information will only be disclosed to 3rd parties in the normal course of arranging and administering any services you request. This may include sharing your information with credit reference agencies and other companies for use in credit decisions and fraud prevention. For full details of where your information will be sent, and the purpose for doing so, or to cancel your consent for the processing of your personal data, please contact us.
