Welcome to BIBO Customer Service online.

If you have a question or query about your BIBO, want help in using it or want to learn how to change the filters, here’s the place to start. Use the options below to learn more. You can contact us by email at customers@bibowater.co.uk or call us on 0800 678 5969. Our friendly call centre is open between 8am and 7pm, Monday to Friday, and between 8.30am and 5.30pm on Saturday. *Please note our technical support team operates during business hours 9.00am-5.00pm, Monday – Friday.*  Please have your BIBO customer/account number handy when you call.

 

BIBO User Manual

We have the experience and ability to repair faulty BIBO products, and want to do so expediently so that you enjoy uninterrupted filtered water whenever you need it. Click here to read more.

Report a fault

We have the experience and ability to repair faulty BIBO products, and want to do so expediently so that you enjoy uninterrupted filtered water whenever you need it. Click here to  read more

Installation Instructions

Although we highly recommend that you let us install your BIBO for you, there’s the option for you to do it yourself. We have instructions to help you configure the device, with help from the manual. Click  here to read more.

WEEE compliance

When the time comes, you can send us your BIBO for recycling. We will recycle your BIBO as well as any other old water dispenser products absolutely free. Click here to find out more.

Cleaning your BIBO

Regularly cleaning your BIBO will help prolong its service life. You can learn how to successfully clean your BIBO here, so click on the link to find out more.

Changing your filter

It’s easy to change your filters and we remind you when the time comes every year. Our manual has all the information to help you seamlessly remove an old filter and attach a new one. Click  here to find out more.