We’ll never leave you drowning in questions about your newly acquired BIBO. Our FAQ section is here to help you answer some of the questions you might have about this ingenious product. From where you can buy one and what colours are available to how you can install it and what does your warranty cover, enjoy the benefits of having all your questions answered.
What’s the difference between the BIBO Classic and BIBO Bar?
The BIBO Bar is the more basic of our two water dispenser models and offers chilled, ambient and boiling filtered water with minimal controllability options – it’s a case of simply touching the key to dispense the temperature of water you want, when you want it. BIBO Classic offers more technical functions and features such as 1°C temperature control and timed on/off features, for people who want a more technical experience. Other main differences are:
BIBO Classic comes in 10 colours and BIBO Bar in 4.
BIBO Classic has a UV filter and carbon block filter, whereas the BIBO Bar has just carbon block – more than adequate for filtering the UK water supply.
BIBO Classic has touch controls with a display screen to tell you what it’s doing, whereas BIBO Bar has touch controls with audible feedback.
BIBO Classic has an adjustable timed sleep function (1 to 4 hours), BIBO Bar automatically sleeps after 4 hours of inactivity.
BIBO Bar is designed largely for domestic use but is suitable for small offices of up to 5 people, whereas BIBO Classic can dispense enough water for much larger families, as well as offices of up to 15 people.
Do I have to fill the BIBO up with water myself, like my coffee machine?
No, the beauty of the BIBO is that it’s simply plumbed into your mains water supply. It automatically refills as you take water from it, so it’s always ready to go, both for boiling & chilled water.
How much water will the BIBO produce?
The BIBO Classic will produce 7 litres per hour of chilled water. It will also produce 15 litres per hour of hot water. You can set the temperature range to suit your personal taste; the BIBO Classic can be programmed to dispense water at between 5-16˚C for chilled water, 30-60˚C for ambient and 70-98˚C for hot water.
The BIBO Bar will produce 3 litres per hour of chilled water and 10 litres per hour of hot water. BIBO Bar’s dispense temperatures are set at 5˚C for chilled water and 96˚C for hot water with a 97˚C boost boil function.
Is the BIBO difficult to operate?
The BIBO Classic has a state of the art touch screen panel, whereas BIBO Bar is controlled by touch keys. To dispense water, you simply choose whether you would like hot or cold water and your BIBO will dispense your choice. You can also program the BIBO Classic to fill your favourite mug, glass or sports bottle.
How hot is the water when it’s dispensed from the BIBO?
The BIBO Classic and BIBO Bar’s hot water is automatically set at 96˚C which is the perfect temperature for making tea and coffee. There is a boiling boost button to take the temperature up to steaming hot 98˚C for BIBO Classic, and 97˚C for BIBO Bar, should you require it. The Chinese, masters in tea-making over thousands of years, say that water should never be boiled prior to making tea, as it removes the oxygen from the water.
What if I've got a water softener?
We can safely install a BIBO to a softened water supply. Artificially softened water is not necessarily bad for you. People on low-sodium diets are sometimes told to avoid artificially softened water because the softening process replaces calcium ions with sodium ions, but that doesn’t mean it is “salty”, and a pint of softened water might contain less salt than a slice of bread. However, water softeners are installed to provide water for washing, not drinking, and most people prefer to drink hard water because it tastes better. That is why it is normal to install one un-softened “drinking water” tap to the kitchen sink, which is fed direct from the mains, with the rest of the house taking its water via the softener.
What child safety features does it have?
We take children’s safety very seriously. On the the BIBO Classic and the BIBO Bar, hot water can only by dispensed once a separate unlock button has been pressed. BIBO Classic also has an additional child lock which requires the unlock button to be held down for 3 seconds before hot water can be dispensed.
What colours does the BIBO come in?
We’ve taken our inspiration from kitchens all over Britain to produce 10 gorgeous colour options for the BIBO Classic (silver, cream, black, bright red, dark red, yellow, green, blue, purple or orange). BIBO Bar is available in 4 modern shades (black, grey, white and red) More detail is available on the BIBO colour options available bellow.
The BIBO Bar colour range is inspired by stylish kitchens across Britain. Equally at home in a sleek city kitchen or a freestanding country kitchen, you can customise BIBO to your style and your decor.
There are four gorgeous colour options, white, grey, black and red, so you can choose whether you want your BIBO to blend in, match up or stand out. BIBO Bar’s panels are interchanageable.
Customise your colour and buy your BIBO now
The BIBO Classic colour range offers the widest choice available in home water dispensers, meaning you can customise BIBO to your kitchen or office.
There are ten colours to choose from, black, silver, dark red, bright red, cream, green, blue, purple, yellow and orange.
Customise your colour and buy your BIBO now
How big is the BIBO?
The BIBO Bar measures 37cm high, 32cm wide and 35cm deep. The BIBO Classic measures 34.2cm high, 30cm wide and 35cm deep. The dispense tap on both BIBOs is 23cm high. Both have been specifically designed to fit neatly in a kitchen or utility room and slots easily underneath all standard overhead kitchen units. You can take a look at BIBO’s dimensions in more detail below.
BIBO takes up only slightly more counter space than a kettle and yet delivers so much more, by also giving you back the space in your fridge taken up by a filter jug or bottled water.
How do I clean it?
Simply wipe the BIBO down with a damp cloth. The drip tray can be removed and put in your dishwasher.
Can I get a teapot or cafetiere underneath the spout?
Yes, absolutely. Unlike similar products, both BIBO Classic and BIBO Bar have been designed with a removable drip tray so that you can place items up to 23cm high underneath the spout.
What do the filters do?
The BIBO’s multi-stage filtration system removes chlorine as well as affecting levels of many contaminants. On top of that, the UV filter lamp ensures the water is free from bacteria. You can read more about BIBO’s multi-stage water filtration system here.
How often do I have to change the filters?
BIBO Bar has one simple carbon filter which needs replacing every 6 months. BIBO Classic has 2 types of filter; the MAXI filter needs to be replaced every 6 months, and the UV filter lamp which needs to be replaced once a year. All our filters are 100% recyclable. For more information on changing BIBO’s filters, take a look at this page.
Where can I get filters from?
You buy filters from our website. We send you the filters in the post and you can change them yourself very easily. You can see how by watching our filter change video. If you sign up for our Filter Pack Delivery Service, you’ll receive 30% off our standard filter pricing, and we’ll also send you reminders about filter changes.
What about limescale?
Our filters do not remove the minerals that cause limescale but the hot tank has been designed to keep those minerals in suspension so that the elements inside do not become furred. We also offer a hot tank cleaning kit for customers who have especially hard water. We have actively avoided using an anti scale “dosing” system, unlike our major competitor, because we do not believe that adding anti-scale chemicals to the water is the best option for the creation of pure water.
Can I recycle the filters?
Yes, simply put the MAXI filter into your plastics recycling bin and the UV filter lamp into your glass recycling bin.
Can I install the BIBO myself? Do you install it?
BIBO has a network of experienced installers who can install your BIBO for you for £78, to make it easy for you, and to ensure a high standard of connection to your water supply. This way we can also make sure that we’ve explained all the features to you in person. Our installers have EPDWA accreditation and have completed their training. Our BIBO Installation & Care section has more detail.
If you wish to get your plumber or kitchen fitter to install the BIBO for you, or you want to do it yourself then you can. simply leave the “home installation” box unchecked when you buy your BIBO. If you have any questions about the installation process you can read the installation instructions here. If you have any more questions on this, please call us on 0800 678 5969.
How is it installed? How long will it take? Will there be any mess?
One of our qualified installers will deliver your BIBO, talk to you about where you want to position it and then install it. A typical installation takes 20-40 minutes.
Your installer will then explain how your new BIBO works, run through your user manual and help you set any settings you want our help with. There will not be any mess. We take the utmost care of our customers’ houses and kitchens. You can read the comments of our many existing customers on our reviews page.
What if there isn’t a water supply near the position I want my BIBO?
That’s not normally an issue, as long as there is a water supply within about 20 feet (6 metres). If you want your BIBO positioning further away than this, please call us on 0800 678 5969 to chat about it.
Is it energy efficient?
The BIBO Classic and BIBO Bar have an energy efficient, CFC-free cold water system and a powerful hot water systems, yet both cost as little as 10-15p per day to run. BIBO Classic has 2 different energy-saving modes. You can set it to sleep after between 1 and 4 hours of non-use, or you can programme it like your central heating, to come on and go to sleep at the times of the day that suit your lifestyle. BIBO Bar has a single energy saving mode, where it goes to sleep after 4 hours of inactivity.
What happens if it breaks down?
BIBO has been engineered and crafted to the highest quality. In the unlikely event that you have a problem with it, simply email us at firstname.lastname@example.org or call us on 0800 678 5969 and we’ll diagnose the problem and organise for it to be fixed. If you are within your first year of ownership and/or have signed up for our BIBO extended warranty and we can’t fix it, we’ll swap it for a new one free of charge. We also offer a 30 day peace-of-mind guarantee. If you are unhappy with your BIBO for any reason within the first 30 days just let us know and we’ll collect the BIBO and refund your money.
Can I see a BIBO before I buy?
Unfortunately, we are not able to demonstrate the product before you buy. However, there are full videos and demonstrations on our website and on YouTube, as well as numerous customer reviews. We also offer a 30 day money back guarantee, so if in the first 30 days you change your mind for any reason, we will collect the BIBO and refund your money – no questions asked, no quibble.
What mains pressure do I need?
BIBO operates happily between 1 and 6 bar of mains pressure.
I’ve got a granite worksurface, can you install?
If you have a granite or marble worksurface that’s no problem. Our professional installers have narrow diamond-tipped drills bits which can create a 6mm hole with no mess and no fuss. If you want a BIBO and don’t want your granite or marble to be drilled we can sometimes get around the worksurface through boxings, shelves or cupboards. Give us a call on 0800 678 5969 if you’d like to discuss it in more detail.
I want a BIBO & I live outside the UK mainland, or in the Scottish Highlands
Sorry, but at the moment we don’t supply, ship or install BIBOs beyond the UK mainland. Unfortunately, due to the distances involved, we cannot currently offer a home installation service in the following postcodes in the Highlands: HS, IV, KW, AB. Please note we can still ship BIBOs to this postcode for you to arrange your own installation. In the event of a breakdown if you live in the above Scottish postcodes then we will return the BIBO to our HQ for repair using the postal service.
If you live in the Netherlands then our sister company www.bibowater.nl can supply you there. If you live in South Africa, our sister company www.bibo.co.za can supply BIBOs there. In both instances please contact them directly as we are unable to take orders on their behalf.